Privacy Policy for LovinCare Veterinary Medical Centre Mobile App

This Privacy Policy was last updated on 25th July 2024.

1. Introduction

Welcome to LovinCare Veterinary Medical Centre, where pets come first! At LovinCare, the highest priority is the ethical and professional care of your pets. Our mobile app seamlessly connects you to our veterinary medical centre. Create your account, manage your pet's health related information and stay connected with us. Discover a range of our specialised services, our facilities and activities, explore the care tips, and book appointments at your convenience.

2. Information We Collect

2.1 Personal Information:

When you create an account with us and/or use our App, we may collect personal information such as your name, email, mobile number, account status, and pet’s details which necessary for appointment to be made.

2.2 Usage Data:

We may collect information on how you interact with the App, including Device Unique Identifier, Unique account tokens and Login identifier.

3. How We Use Your Information

3.1 To Provide Services:

We use your personal information to facilitate appointment bookings, provide veterinary services, and manage your account.

3.2 Communication:

We may use your contact information to send important notifications about the upcoming appointment and related information.

3.3 Improvement of Services:

We analyse usage data to improve our App’s functionality, personalise user experiences, and optimize service delivery.

4. Data Security

4.1 Security Measures:

We implement reasonable security measures to protect your personal information against unauthorised access, misuse, alteration, and/or destruction.

5. Your Rights

5.1 Access and Control:

You have the right to access, correct, and update your personal information or deactivate your account.

5.2 Data Deletion:

If you wish to delete your account and the associated personal data, you can do so easily through the app:

1. Deactivate Your Account:

• Open your profile by clicking on the three dots at the top of the screen.
• Select the option "Deactivate Account."
• Upon confirmation, your account will be marked as inactive.

2. Data Removal:

• Once your account is deactivated, all stored user information will be cleared from app.
• Please note that deactivation is not immediate deletion and your data will be retained in case you decide to reactivate your account.

3. Permanent Deletion:

• If you want to permanently delete your account and data immediately, please contact our support team at bm.customerservice@lovincare.com.my. We will assist you in processing your request.
• Once your data is permanently deleted, it cannot be recovered.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any modifications will be communicated through the posting of the revised Privacy Policy.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at

• By email to bm.customerservice@lovincare.com.my