Privacy Policy
This Privacy Policy describes how LovinCare Veterinary Medical Centre collects, uses, and discloses personal information when you visit our website and use our services.
1. Information We Collect
1.1. Personal Information: We may collect personal information such as your name, email address, phone number, and other contact information when you voluntarily submit it to us through forms on our website or when you contact us via email or phone.
1.2. Usage Information: We may automatically collect certain information about your visit to our website, including your IP address, browser type, device type, operating system, referral URLs, pages viewed, and the dates and times of your visits.
2. Use of Information
2.1. Provide Services: We may use your personal information to provide veterinary services, respond to inquiries, and communicate with you about appointments, treatment plans, and other veterinary-related matters.
2.2. Improve User Experience: We may use usage information to analyze trends, administer the website, track users' movements around the site, and gather demographic information to improve our website's content, functionality and usability.
2.3. Marketing: With your consent, we may use your contact information to send you promotional emails about our services, special offers, and events. You may opt out of receiving these communications at any time.
3. Cookies
3.1 Use of cookies: Our Website uses cookies to enhance your user experience. Cookies are small text files that are stored on your device when you visit our website. They help us analyze web traffic, remember your preferences, and provide a more personalized experience.
3.2 Types of Cookies We Use:
- Essential Cookies: These cookies are necessary for the functioning of the website and cannot be disabled. They are used for basic functions such as accessing secure areas of the website.
- Performance Cookies: These cookies collect anonymous data to help us understand how visitors interact with our website, allowing us to improve functionality and content.
3.3 Managing Cookies: You have the option to accept or reject cookies. Most web browsers allow you to control cookies through their settings. However, disabling cookies may affect the functionality and user experience of the website.
4. Disclosure of Information
4.1. Service Providers: We may share personal information with third-party service providers who assist us in providing services, maintaining our website, or conducting business operations. These service providers are contractually obligated to use the information only for the purposes for which it was provided and to protect it in accordance with this Privacy Policy.
4.2. Legal Compliance: We may disclose personal information when required by law or in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
5. Data Security
5.1. We implement appropriate technical and organizational measures to protect personal information against unauthorised access, disclosure, alteration, or destruction.
6. Your Rights
6.1. You have the right to access, correct, update, or delete your personal information. You may also have the right to restrict or object to the processing of your personal information and to receive a copy of your personal information in a structured, machine-readable format.
7. Children's Privacy
7.1. Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we take steps to remove that information from our servers.
8. Changes to this Privacy Policy
8.1. We reserve the right to update or change our Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on this page.
9. Contact Us
9.1. If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at +60 12-797 0401 or email us at bm.customerservice@lovincare.com.my.
Last updated: 14 November 2024
